Flat Battery

If you experience a flat battery, a jump-start or battery replacement will be provided under your roadside cover. If your battery fails within 12 months of vehicle registration, we’ll replace it at no cost to you.

Out of Fuel

If you get caught out of fuel, Roadside Assistance will provide a top up to help you get to the nearest re-fueling facility1.

Flat Tyre

A flat tyre will be changed on the spot (where vehicle has a spare) or, if necessary, a tow will be arranged1.

Lock Out

Roadside Assistance will support where possible in opening your vehicle, including locating and delivering your spare keys (where applicable), or arranging a taxi to collect your spare keys, or a tow to the closest Ford Dealer1.

Mechanical Breakdown

For all non-collision or non-insurance related breakdowns that have disabled your vehicle or made it unsafe to drive, please call 13 FORD for assistance. Where applicable, a Service Patrol Vehicle will be dispatched to assist in mobilising your vehicle2.

Towing

If your vehicle can’t be mobilised we’ll tow it to the nearest Ford Dealer1.

Off-Road Rescue & Bogged Vehicles

If you breakdown off-road (such as in creeks, on beaches etc.), Roadside Assist will still be provided where safe to do so. Roadside Assistance will also remove a bogged vehicle if safe to do so, where a two-wheel Patrol Service Vehicle can access it1.

Caravan & Trailer Towing

Where your vehicle experiences a breakdown, a tow will also be arranged for any caravan, trailer or horse floats attached to the vehicle. This will be towed to safety, to the same destination as the vehicle, as required. Conditions apply, see PDF below for full details1.

Personal Benefits more than 100km from home

If your vehicle experiences a mechanical breakdown whilst more than 100km from your home address, and a tow is arranged where the vehicle cannot be repaired on the same day, personal benefits such as accommodation, alternative transport and vehicle recovery are available to you1.

Explore-State-Auto-Club-Lifestyle-Membership-benefits

Frequently Asked Questions

How long will I be covered under the Ford National Roadside Assistance and Auto Club Lifestyle Membership program?

When you first purchase your new Ford vehicle (Retail and Blue Fleet customers), you will receive Ford National Roadside Assistance and Auto Club Lifestyle Membership with your home State or Territory, from the date of first registration. We’ll then renew your cover for up to 12 months, each time you complete a Standard A or B Scheduled Service with a participating Ford Dealer, until your vehicle reaches 7 years of age.

Ford National Roadside Assistance and State Auto Club Lifestyle Membership will cease at the expiration of your 12 month coverage. If you miss a service or go longer than 12 months between services, your vehicle will not be covered for the period between expiration and when the vehicle is presented for service.

When you first purchase your new Ford vehicle (Retail and Blue Fleet customers), you will receive Ford National Roadside Assistance and Auto Club Lifestyle Membership with your home State or Territory, from the date of first registration. We’ll then renew your cover for up to 12 months, each time you complete a Standard A or B Scheduled Service with a participating Ford Dealer, until your vehicle reaches 7 years of age.

Ford National Roadside Assistance and State Auto Club Lifestyle Membership will cease at the expiration of your 12 month coverage. If you miss a service or go longer than 12 months between services, your vehicle will not be covered for the period between expiration and when the vehicle is presented for service.

How long will it take for my State Auto Club Lifestyle Membership to be created?

Provided we have all your information necessary to register the State Auto Club Lifestyle Membership then processing should not take longer than approximately 14 business days. Where information is incomplete, the Roadside Assistance team will reach out to you by SMS, email or by phone to request the missing information required to process your registration.

Provided we have all your information necessary to register the State Auto Club Lifestyle Membership then processing should not take longer than approximately 14 business days. Where information is incomplete, the Roadside Assistance team will reach out to you by SMS, email or by phone to request the missing information required to process your registration.

My contact details have changed, who should I contact to update these?

You can reach out directly to your State or Territory Auto Club to update your contact details, alternatively please contact your Ford Dealer to provide updated home address, contact number or email address.

You can reach out directly to your State or Territory Auto Club to update your contact details, alternatively please contact your Ford Dealer to provide updated home address, contact number or email address.

I’ve moved Interstate, can I transfer my Ford National Roadside Assistance and Auto Club Lifestyle Membership to my new State or Territory?

Ford National Roadside Assistance applies nationwide, therefore you do not need to transfer your coverage. Your Auto Club Lifestyle Membership will be updated when you complete your next Standard A or B Scheduled Service with a participating Ford Dealer in your new State or Territory, provided your vehicle has not reached 7 years of age.

Ford National Roadside Assistance applies nationwide, therefore you do not need to transfer your coverage. Your Auto Club Lifestyle Membership will be updated when you complete your next Standard A or B Scheduled Service with a participating Ford Dealer in your new State or Territory, provided your vehicle has not reached 7 years of age.

What happens if I already have an existing State Auto Club Membership?

If you are an existing Auto Club Member, please reach out directly to your local Auto Club and discuss the options available to you regarding your current Auto Club Membership.

If you are an existing Auto Club Member, please reach out directly to your local Auto Club and discuss the options available to you regarding your current Auto Club Membership.

DISCLOSURES
  • [1]  Conditions Apply. For full details and terms & conditions, please visit: https://www.ford.com.au/owners/service/t-and-c/ Terms, conditions and service content are subject to change without notice.Ford Roadside Assistance is provided by Assist Australia Pty Ltd ACN 072 530 217. Important: Please note that the Roadside Assistance benefits listed here form a brief overview only. For a full list of your roadside benefits including towing entitlements, and the terms and conditions of your Ford package, please contact the Ford Customer Relations Centre (CRC) on 13 FORD (13 3673)
  • [2]  Roadside Assistance is not:– In cases of mechanical breakdown, Roadside Assistance requires that there be no fault on the part of the owner/driver for the vehicle failure.

    – Where a vehicle registered under Roadside Assistance requires mechanical repairs, these repair costs will be the responsibility of the owner.

    – Should the driver or passengers of a vehicle registered under Roadside Assistance require medical attention or evacuation, these costs will be the responsibility of the owner.

    – In the interest of providing a quality service, Roadside Assistance reserves the right to amend or withdraw service where utilisation is excessive due to the lack of regular maintenance or failure to rectify any recurring fault. Roadside Assistance also reserves the right to amend or withdraw service when the safety of the Roadside Assistance Service Provider may be placed at risk.

    – Service delays may be experienced in remote and sparsely populated locations and in the event of natural disaster (eg. floods).

    – Roadside Assistance will accept no responsibility for the security and/or loss associated with the disabled vehicle’s cargo.

  • [1]  Conditions Apply. For full details and terms & conditions, please visit: https://www.ford.com.au/owners/service/t-and-c/ Terms, conditions and service content are subject to change without notice.Ford Roadside Assistance is provided by Assist Australia Pty Ltd ACN 072 530 217. Important: Please note that the Roadside Assistance benefits listed here form a brief overview only. For a full list of your roadside benefits including towing entitlements, and the terms and conditions of your Ford package, please contact the Ford Customer Relations Centre (CRC) on 13 FORD (13 3673)
  • [2]  Roadside Assistance is not:– In cases of mechanical breakdown, Roadside Assistance requires that there be no fault on the part of the owner/driver for the vehicle failure.

    – Where a vehicle registered under Roadside Assistance requires mechanical repairs, these repair costs will be the responsibility of the owner.

    – Should the driver or passengers of a vehicle registered under Roadside Assistance require medical attention or evacuation, these costs will be the responsibility of the owner.

    – In the interest of providing a quality service, Roadside Assistance reserves the right to amend or withdraw service where utilisation is excessive due to the lack of regular maintenance or failure to rectify any recurring fault. Roadside Assistance also reserves the right to amend or withdraw service when the safety of the Roadside Assistance Service Provider may be placed at risk.

    – Service delays may be experienced in remote and sparsely populated locations and in the event of natural disaster (eg. floods).

    – Roadside Assistance will accept no responsibility for the security and/or loss associated with the disabled vehicle’s cargo.

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